How to connect Unified Chat to n8n
This document will help you fully set up your website live chat. It explains how to create and use the additional settings for a desired website inbox.
This document will help you fully set up your website live chat. It explains how to create and use the additional settings for a desired website inbox.
Compatibility and requirements
The web dashboard and the live chat widget work with most modern web browsers. Supported versions:
- Mozilla Firefox: v52 onwards
- Google Chrome: v57 onwards
- Chromium: v57 onwards
- Apple Safari: v14.1 onwards
- Microsoft Edge: v16 onwards
Supported mobile OS versions for the Unified Chat mobile app:
- Android: v5.0 onwards
- iOS: v11.0 onwards
How to create a website channel on Unified Chat?
Step 1. Go to the Inboxes page → Settings → Inboxes → "Add Inbox" button.
Step 2. Click on the "Website" icon.
Step 3. Enter your website name, URL, and other details:
- Website name – e.g., Example Inc.
- Website domain – e.g.,
www.example.com - Widget color – choose a color for your widget.
- Welcome heading – greeting text, e.g., Hello there 👋
- Welcome tagline – e.g., “We are here to help you...”
- Enable/disable channel greeting
- Channel greeting message – e.g., Hi. How can we help you?
Click “Create Inbox”.
Step 4. Add agents to your website inbox. Even administrators must add themselves to see the inbox.
Step 5. Copy and paste the code snippet into your website root file.
Step 6. Update agents and settings anytime from Settings → Inboxes.
Complete the website inbox setup
Once created, you can configure additional settings:
Settings tab
Configure notifications, enable email collect, and CSAT survey. Save with Update.
Collaborators tab
Add or remove agents. Enable/disable auto-assignment of new conversations.
Business Hours tab
Set working hours, timezone, and out-of-office messages. Save with Update Business Hour Setting.
Pre Chat Form tab
Collect customer info before starting chat (Name, Email, Phone, or custom fields).
Configuration tab
Copy the code snippet and paste it into your website root file.
Widget Builder tab
Customize your chat widget and preview changes live.
