Core Features

Live Chat

Engage visitors instantly with a live chat widget. Offer real-time support and convert leads while maintaining brand.

Unified Inbox

Centralize all messages—email, chat, social media—in one place for efficient and seamless communication.

Team Collaboration

Collaborate with teammates using shared inboxes, internal notes, and smart conversation assignments.

Chatbot Integration

Automate support tasks with Rasa or Dialogflow while keeping interactions human-centric and smart.

Workflow Automation

Automate repetitive tasks like assigning tickets, tagging chats, or triggering follow-ups with smart rules.

Mobile Apps

Stay connected with customers anytime, anywhere using fully-featured iOS and Android apps.

Powerful Integrations

Connect with tools like Slack, HubSpot, or Zapier and build a tech stack that fits your workflow.

Custom Pre-Chat Forms

Collect names, emails, and more before starting a chat to improve agent efficiency and user experience.

Conversation Management

Labels

Organize conversations with color-coded, customizable labels. Track issue types, priority levels, or segments easily.

Teams

Structure support into Sales, Billing, Tech Support, and more. Route conversations to the right experts fast.

Contact Notes

Store useful customer context like preferences or past issues, accessible to your whole team instantly.

Private Notes

Collaborate internally on a ticket with private notes only your team can see—great for fast resolution.

Segments

Group contacts by behavior, region, history, or fields. Use segments for targeting, routing, or personalization.

Business Hours

Display clear working hours in chat. Use auto-responses and handoffs when your team is offline.

Insights & Reports

Live View

Monitor all chat activity as it happens. View active visitors, current chats, and waiting users to optimize support in real time.

Conversation Reports

Get insights on support volume, peak hours, and resolution times. Analyze trends to make informed, data-driven decisions.

Agent Reports

Evaluate agent productivity, responsiveness, and satisfaction using real-time objective metrics.

Label Reports

Measure label volume and impact to understand common issues and areas for improvement.

CSAT Reports

Collect and analyze customer satisfaction scores post-conversation to improve service quality.

Inbox Reports

Compare performance across inboxes—Web Chat, Email, WhatsApp, and more—to identify top engagement channels.

Team Reports

View side-by-side team performance metrics including ticket volume, response time, and customer satisfaction.

Boost Productivity

Keyboard Shortcuts

Navigate Unified Chat faster with intuitive shortcuts. Save time managing conversations and searching contact records.

Command Bar

Quickly jump to any feature, conversation, or contact using the command bar—your command center for instant actions.

Bulk Actions

Perform bulk updates across multiple chats or contacts. Apply tags, close tickets, or assign agents with one click.

Canned Responses

Save time on repetitive replies with pre-written templates. Ensure quick, consistent, and professional responses every time.

Channel Integrations

WhatsApp

Integrate WhatsApp Business to send and receive messages in Unified Chat. Centralize and manage conversations with ease.

Facebook

Manage Facebook messages without leaving Unified Chat. Respond to DMs, comments, and more from one place.

Instagram

Handle Instagram DMs right inside your inbox. Engage with followers and manage brand communication more efficiently.

Telegram

Add Telegram as a support channel and reach your mobile-first or privacy-conscious audience in real time.

LINE

Engage customers on LINE with full chat history, agent assignment, and smart segmentation features.

Email

Transform your support inbox. Handle multiple emails with powerful routing, automation, and reporting features.